Refund Policy

Most Aro Cutz appointments are cash on arrival — no upfront charge, so there is nothing to refund. Some appointments offer the option to pay online at the time of booking instead; if you choose that option, see the cancellation policy below for how refunds work.

If you are dissatisfied with the service received, please contact us immediately on WhatsApp at +233 54 514 6226 so we can address your concern.

Cancellation policy: You may cancel online using the manage link in your confirmation, provided you do so at least 4 hours before the scheduled time. If you paid online, cancelling within this window automatically refunds 95% of what you paid to your original payment method — the remaining 5% covers a non-refundable payment processing fee. Refunds typically appear within 5 business days.

Within 4 hours of your appointment, online self-service cancellation is no longer available — the slot is treated as reserved and, for online payments, is not automatically refunded. Call us at +233 54 514 6226 and we’ll do what we can.

Membership plans are paid in full at the time of purchase via Paystack.

• Non-refundable once activated: Once your membership code has been issued and activated, the fee is non-refundable. Unused cuts within the semester do not carry a cash value and cannot be exchanged for a refund.
• Membership cap reached: If the maximum number of members for a plan was reached before your payment was fully confirmed by Paystack, we will refund you in full within 5 business days to your original payment method.
• Failed payments: If a payment fails after being initiated but you are charged, we will investigate and refund any confirmed erroneous charges within 5 business days.

To request a refund for any of the above, contact us at +233 54 514 6226 with your membership code and Paystack transaction reference.

Products purchased from the Aro Cutz online shop are eligible for return under the following conditions:

• Return window: Returns are accepted within 7 days of delivery.
• Condition: Items must be unopened and undamaged in their original packaging.
• Process: Contact us via WhatsApp at +233 54 514 6226 to initiate a return. We will arrange collection or provide a return address.
• Refund timeline: Approved refunds are processed within 5 business days of receiving the returned item, to your original Paystack payment method.
• Unavailable items: If an item becomes unavailable after your order is placed, we will contact you to arrange a full refund or suitable substitute. You are not obligated to accept a substitute.
• Delivery fees: Original delivery fees are non-refundable unless the return is due to our error (e.g., wrong item sent or item damaged in transit).

Items that are opened, used, or damaged after delivery are not eligible for return.

For any refund request, contact us through one of the following:

• 📞 WhatsApp / Phone: +233 54 514 6226
• 📸 Instagram DM: @aro_cutz

Please have your booking reference, membership code, or Paystack transaction ID ready to help us process your request quickly.

We may update this Refund Policy from time to time. Changes will be posted at arocutz.com/refund-policy with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.